frequently asked questions

When will my order be prepared and delivered?

Each order is carefully processed within 24 hours.
Once confirmed, it is shipped within 2 working days.
Delivery may take between 2 and 28 days, depending on your destination.

Can I request a return?

Yes — returns may be requested within 12 days of delivery.

When is a return eligible?

Your piece may qualify if it arrived damaged or if you received a size different from the one originally requested.

To be accepted, all tags, branding, and original presentation must remain intact and undamaged.

What happens once my return is approved?

If your return meets these conditions, we will gladly process it and arrange your preferred replacement.

Can I request a refund?

Refund requests may be made within 12 days of delivery.

When is a refund eligible?

A refund may be considered if your item arrived damaged or was not as described.

How are refunds issued?

All approved refunds are issued as gift cards.
Each gift card includes a special gift reserved exclusively for gift card owners.

How can I reach you?

For all official inquiries, please contact us at support@rapebelladonna.com.

For informal guidance or a quicker point of connection, you may also reach out to us on TikTok.